What is “realistic” when considering house sitting expectations?
Producing a magazine every month that continually provides new and interesting information, specifically about house sitting, is a bit of a challenge. In search of inspiration I spend a lot of my time reading comments on house sitting forums and social media sites! One of the topics that arises over and over, in a variety of guises, is about “unrealistic” house sitting expectations of either the house sitter or the home owner. Sadly the result is usually a post about an unhappy experience, for one or other involved.
That’s not to say that house sitting doesn’t also produce many amazing, positive outcomes, it’s just that the negative situations are more often reported – usually in an attempt to understand exactly what went wrong.
Most misunderstandings come about because of a mismatch of expectations between the home owner and the house sitter. When a transaction is entered into without payment, the parties involved often find it harder to lay down firm expectations.
A contract of trust is something many feel should be built passively, and a lack of assertion in regard to expectations, can lead to false impressions being created about what is expected.
The good news is however, that by defining your expectations in advance, and by communicating before or at the outset of the assignment, you can minimize all but the most unexpected of situations.
A written agreement is even better and doesn’t have to involve a formal contract – just a list of what is expected during and at the end of the assignment.
Having an awareness of some of the common misunderstandings can highlight those areas that cause most upset, and perhaps allow you to make some small adjustments or compromises to your own requirements in order to secure your perfect sitters, or for sitters, your ideal house sitting assignment.
What does a homeowner expect?
Homeowners usually have very clear expectations of house sitters:
- They want to leave their home and pets with people they can really trust and rely on.
- They want their house sitters to turn up and leave when expected.
- They want their pets cared for, fed and exercised in much the same way that they themselves would look after their fur families.
- They want to return to a clean and tidy home, with happy pets and a well tended pool, garden or outside area.
They might also want to establish a friendly relationship whereby they can call on you for a repeat sit sometime in the future.
What does a house sitter expect?
House sitting expectations for sitters are less easy to define, but as an absolute minimum they would hope:
- To have been given honest information about the pets, their behavior, health and temperament; the property and location; and the homeowners expectations.
- To be provided with a bedroom, a bathroom and a comfortable living space (especially on long term sits), with enough storage space for hanging clothes and storing possessions.
- To be handed over a home that is clean, tidy and doesn’t constitute a health risk (it happens!), and to know there aren’t any infestations of fleas or other insects/critters beyond what is considered generally acceptable.
- If WiFi is a necessity because the house sitter works remotely from home, then they would expect an honest appraisal of internet connectivity, speed and possible downtime issues.
- If the property is remote, that a vehicle is provided at least for emergencies and food shopping, or alternatively that they have been advised that a rental car is necessary.
I hear you saying that this all sounds like simple common sense… and it is!
So, why do house sits go wrong?
Well of course, house sitting expectations are pretty personal and subjective. What one person considers normal, another may see as completely unrealistic.
Take a look at some genuinely “unrealistic” expectations of home owners:
Adding pets without notification – Whilst it’s admirable to adopt or foster rescue dogs, it is not acceptable to expect a house sitter to unexpectedly deal with additional animals without notification.
Leaving unpaid utility bills – Utilities such as gas, electric and water, should all be paid up-to-date, and provision made for settling ongoing bills. The exception may be for long term house sits where the house sitter has agreed to pay for the utilities themselves.
Soiled bed linen and pillows – Don’t provide a bed with unclean linen or very badly soiled pillows. New pillows are extremely inexpensive these days in most countries and will always be appreciated by house sitters! Similarly a mattress cover is preferable to encountering a badly stained mattress when changing sheets!
Not leaving on the specified date – It can be uncomfortable to co-exist in a property for any length of time, especially if this is unexpected. If the house sitters work from home this may impact on their income, commitments and deadlines. It becomes difficult to know when house sitting duties commence and can in fact cause minor conflicts as the pets become confused about who is exercising or feeding them.
Unreasonable pet care or behaviour – Examples include not being able to EVER leave the pets alone; pets that MUST sleep in the bed; cleaning up after pets that have had no toilet training, and who pee and poop all over the house; undisclosed continual barking or aggressive behaviour.
Allowing your kids unrestricted access to the house – House sitters are not “baby sitters” and leaving teenage kids behind in the property is unacceptable. For grownup kids, it is not acceptable that they are allowed to sleep over while you have house sitters, unexpectedly. If it’s agreed beforehand then fine, but avoid surprises!
Asking for a deposit when the house sitters arrive – This must always be disclosed at the outset as many sitters will choose to decline the assignment when a deposit is requested.
Let’s talk about subjective, unrealistic situations. These are things that are perhaps acceptable to some people, but unacceptable to others. However, they wouldn’t necessarily be deemed unacceptable at all IF they had been discussed at the interview stage.
Video cameras – While it is usually acceptable for external security cameras, it is not generally considered OK for internal cameras that film house sitters throughout the house sit. It is especially unrealistic (and possibly illegal) to film secretly. Always disclose cameras in initial conversations.
A vegan or eco-friendly, green property – In this situation there may be special considerations that need to be adhered to, such as no meat products in the kitchen, use of only eco-friendly toiletries, and possibly the use of only a composting toilet. Fine if discussed and accepted by the house sitters, but a shock if they arrive and are not prepared.
A remote or off-grid property – If not experienced in remote or off-grid living, this may be a difficult first assignment for some house sitters. It’s important they are informed about all aspects, including any special daily maintenance that may be needed. You may also need to give specific instructions for solar systems, rain water collection and management, and other remote living challenges.
Lodgers – If you have a lodger, boarder, or elderly relative living in the property or an adjoining house, it is courteous to discuss this with the house sitters in advance. It’s up to them whether to accept in this situation.
Building work with unacceptable noise – Don’t knowingly move out of the home to go on vacation because of building work in your house, on adjoining land, or in a neighbour’s home. This will be especially distressing for the house sitter if it impacts on their ability to work from the home.
Emptying the pool – If the property is listed as having a pool, don’t empty it prior to the house sitters arrival, just to save on pool cleaning and maintenance costs. Let them know you plan to do this in advance and perhaps give them the opportunity to maintain the pool or pay to have it maintained.
Paid staff – Don’t retain the services of a house keeper, gardener or other staff and expect the house sitter to personally pay their wages without prior discussion. Similarly, don’t provide staff but not inform the house sitters until they arrive. While many will welcome the help, some people are extremely uncomfortable having staff in the house, and dealing with their pay, especially when it involves a different language.
Unpaid care of a B&B, AirBnB, hotel or rental business – Looking after a business with no payment is a no-no for many house sitters, who are very clear that this is a job, not a house sit. Others may welcome the chance to gain experience in a business environment. Full disclosure should always be made, and any arrangements to split the income, pay a stipend, or salary, should be clearly discussed and agreed (I would suggest in writing) well before the assignment begins.
Cancelling a sit after house sitters have committed to an expensive international flight – This is a tricky situation, as we can’t always prepare for unexpected emergencies, accidents, family deaths etc. But likewise, your house sitters may have incurred a hefty charge for airfares. As a gesture you could pay for alternative accommodation, help them find another house sitting option, or put them up while they organize their alternative accommodation. If it’s within your means, then paying for a flight cancellation would be very much appreciated.
And now some unrealistic expectations of house sitters:
Cleanliness – Don’t assume it’s not your job to clean, tidy the home and garden, or wash the bed linen throughout and at the end of the assignment. You aren’t staying in a hotel – it’s somebody’s treasured home. If leaving the same day, remove the bed linen ready for laundering.
Rearranging homeowner cupboards and drawers – However untidy you think they are, leave well alone. Similarly, don’t move furniture unless you plan to replace it when you leave. Take photos so that you can put it back in exactly the right position.
Turning the swimming pool green! – Don’t allow this to happen just because you didn’t have the appropriate skills to maintain a pool, or you neglected to regularly do what was required to keep the chemical levels balanced. For more on pool skills check out the previous article “House sitting skills – Basic swimming pool maintenance”.
Unattended pets – Don’t think it’s OK to leave the pets unattended for long periods while you go sightseeing. Remember house sitting comes with responsibilities. Discuss how long the pets can be left when you work through your handover.
Uninvited guests – It’s generally NOT OK to have friends or family visit or stay, without prior permission from the owners. Many owners will say no – this is quite normal. But, you can always meetup at a local restaurant or hotel.
Overnight stays away – It’s wrong to expect that you can leave pets with some extra dried food, while you pop off on an overnight excursion. However, if your pets are cats, you may be lucky enough to have the homeowner confirm that an overnight stay is fine. Cats are generally more independent than dogs!
Overuse or inappropriate use of cars, boats or other vehicles – Always agree the terms for use and also any maintenance required during your stay. We were once left mountain bikes, but were asked to have them serviced before leaving, if used extensively.
Restocking food – Don’t assume you can eat any of the food left in the freezer, pantry or refrigerator without replacing, like for like. This is one of the most common areas of misunderstanding. Many homeowners will specify that it’s OK to eat perishable items in the fridge. But, they may have food items that they’ve bought from home that are especially difficult to import or replace, and so get very upset (rightly so) if these are eaten without permission. If you are lucky, they may leave you something special like a bottle of wine, or some nice cheese!
Changing the pets diet to make things easier for yourself, or feeding “human” food when you’ve been specifically requested not to – This can cause discomfort for the pets and unwanted sickness or diarrhea – neither of which are pleasant to clean up. Pet sitting is about maintaining routines, not introducing new ones that cause disruption.
Mistreating pets in any way – This is so obvious, and I have rarely heard of any cases of house sitters mistreating dogs. But for example, I recently heard of a house sitter who left dogs outside the house at night, when they were considered indoor dogs. For the homeowner this was, in her mind, a case of abuse.
Your own pets – Don’t ever take your own pets to a house sit without first discussing with the home owner. This could cause all sorts of problems.
Off limits – Often rooms or equipment will be designated as “off-limits” by the home owner. They may lock the room or just request that you don’t use it. Be respectful in this situation.
Breaking items and not replacing them – Even worse is to hide a broken item and hope that the home owners won’t notice! Own up to breakages – accidents happen. Especially on a long term assignment where the occasional broken glass is to be expected. If you see glassware or crockery that you think might be expensive or difficult to replace, avoid using it.
Arriving late or leaving early – Arriving late should be avoided at all costs. We always plan to arrive a day early, especially when multiple international flights are involved, and where delays are likely. If you can’t avoid a late arrival, keep your homeowners informed and arrange an alternative handover. If an emergency situation means that you have no choice but to leave early, try to find a suitable replacement and do a handover if possible. Involve reliable neighbours or emergency contacts to help you.
Last minute cancellation – As we have mentioned, emergency situations sometimes result in an unavoidable cancellation. But, cancelling just because you find a better option, or have a change of mind is really unacceptable and bad practice. In this case, you might consider financially recompensing the home owner for any inconvenience or costs they have to incur. We can’t stress enough how important it is to always take house sitting commitments seriously. Consider the financial implications and the mental distress of your actions.
How to make sure you meet each others’ house sitting expectations
All of these situations can be avoided if you enter into a house sitting assignment with integrity, and you are honest with each other about what you expect.
However crazy you think your expectations are, the chances are there will be someone out there who thinks just like you, and who is happy to fulfill your requirements. For instance, while one person may categorically say they don’t sleep with pets in the bed, many are happy to accommodate this.
With the exception of the few “genuinely” unrealistic expectations (see above), most are simply a case of finding like-minded people who manage their pets and homes in the same way that you do. That’s why house sitting platforms often talk of “match-making” when bringing homeowners and sitters together.
It’s only when you aren’t honest and don’t communicate your expectations clearly (and this is as much for home owners as house sitters), that misunderstandings occur.
Exceeding house sitting expectations
Sometimes of course home owners and house sitters exceed house sitting expectations. We consistently hear of house sitters who leave houses cleaner and tidier than when they arrived. Who cook amazing return meals for the home owners, and who exceed all expectations in pet care.
We are hearing more often too about appreciative home owners, who leave welcome packages of food, take house sitters for amazing meals, or leave gifts and tips at the end of the house sit.
We’d like to hear your thoughts on this subject. Send us feedback here with your experience of unrealistic house sitting situations or when you’ve had a situation where expectations have been exceeded!
You can read more great content in House Sitting Magazine Issue 4. Download the FREE app for Apple or Android, or read in FlipBook format – links below…